Strategic Goal No. 1: (Process): Continuously improve organizational processes towards effective service delivery
OBJECTIVES
- To ensure seamless knowledge management
- To achieve optimal client satisfaction
- To automate KM processes
- To inform and engage the stakeholders through appropriate IEC activities and materials
STRATEGY
- Develop and scale-up systems, processes, framework, roadmaps, procedures, innovative-focused and inclusive approaches
- Promote privacy protection in organizational systems and procedures
- Strengthen the monitoring and evaluation system in service delivery
- Build data-rich technology platforms that support growth and innovation